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  • Decided to switch over to T-Mobile after four years with Virgin Mobile. Kristen and Jamal sold me a phone and plan that was affordable and had unlimited talk, text and data. That was the good news. Imagine my surprise when I got the bill, and it was $10 more than what Kristen promised. I tried to call the store today and kept getting a busy signal. Finally I called the T-Mobile customer service number and got a very nice English speaking woman who reviewed my bill and told me that the extra $10 was for insurance on my new phone! WHAT???? I never ordered that! And I do believe adding something like without the customer's knowledges is probably against some consumer protection law. The nice lady removed the insurance and adjusted my bill accordingly. And I DID tell her where I purchased the phone and gave her Kristen and Jamal's names which she said she had noted. Won't return to that store ever.
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