I'm very patient when it comes to restaurants and bad service. I have a 3 strike rule, so even if I have a bad experience once, even twice I will often try to understand and consider why the food or service was bad. But I've tried eating at this location 3 times now and each time the service was poor and twice the food was prepared wrong (and no I don't order my food any different than most). I like other NNY locations just not this one.