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  • Subsequent visit update: My Chick-Fil-A app (free download, tracks purchases, and rewards me periodically) notified me that I had earned a free treat. I do like having the choice of one of three items. This being another grab and get back to work evening, I again used the drive through, and was glad to see that there were few vehicles in line (quicker winner, chicken dinner!). As I ordered (number one sandwich, medium diet lemonade), I let the employee know that I was redeeming a treat on my app for the sandwich. Got to the window, presented my phone for her to scan the code, and was given a balance due of $3+. For a medium lemonade? Should be $1.89 plus tax, yes? They had included fries; I did not want fries, just the sandwich and drink. Recalculate, pay, thank you, have a good evening, and drive off into the sunset. Wondering what the surprise would be this time (could they have possibly tossed a cookie into my bag? I can dream, right? Or ORDER a cookie, right?!), I unpacked to find the sandwich, fries (which they asked me to keep at no charge), napkins, and . . . no straw. Glad I tucked away that unneeded straw from a couple of weeks ago (then again, I am perfectly capable of drinking a cup of lemonade without the aid of a straw, so this is a minor annoyance). The food is yummy, the service, while not horrific, is just consistently inconsistent.
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