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  • Should have checked BBB for reviews before accepting this company for warranty repair since they are an F. Dino's replaced my Maytag icemaker and ran fine for several months. Refrigerator began to freeze food and icemaker stopped working again. Ultimately raised the temp to 46 and it improved slightly. Called Assurion Warranty 11/2/15 who scheduled Dino's again. On 11/12/15 repairman Chris came, advised me how it is 50 miles from their Mesa location to our house in Cave Creek. Also how once the icemaker is replaced it can tend to go out frequently thereafter because they do not replace with factory parts. He did not remove ice tray to even look at the icemaker or pull out refrigerator to look at equip in back. Stood there and stared then finally checked food temp which was 3 degrees below what the temp was set at and decided the internal regulator temp of the refrig was too low and freezing the food & tubing thus being too cold to produce the ice. Raised it up by 4 degrees on the control panel on the outside of door and set exterior temp to 40. Told me to give it at least 2 full days and let them know if no ice production. Called back 7 days later and let them know still no ice and now having to raise temperature again. Told me to call warranty comp and they would be back out. Called and they tried to schedule with Dino's. Dino's told them they would charge me for the trip and visit because there is nothing wrong with it. Rep advised them still not producing ice. They advised no appts available for at least 3 weeks and if there was nothing wrong with it they would charge client. So here I am with an appt scheduled for Dec 3rd with another company and still no ice and freezing food. Run hard and fast from this company as they are not competent, not customer service friendly, and will outright lie. They should never have accepted a Maytag contract if they are not willing to travel in the metro Phoenix area to the clients homes.
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