The front desk staff was nice, we were just really shocked at how poorly the parking situation was as well as the smell of the resort. I don't normally complain and I hate to even write what I am about to but it smells like cat piss as you walk from the garage to the rooms. For the expense and the location and it seems poorly managed, this property needs basic maintenance. I am disappointed. We realized in the morning that the carpet by the window in our room was completely soaked and I had left my duffle on the ground overnight and the entire bottom of it was soaked as well as my clothes. Told the gal at checkout and she didn't ask any more questions about things and just gave a weak "I'm sorry I'll let housekeeping know". We won't be back and we won't be suggesting it to friends.