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  • Alexandria and Brooklyn were extremely rude!!! Worst customer service I've ever experienced in my life!!! The sign posted on their gate says that they close at 6pm on the weekdays! We arrived at 5:30 pm and they told us they were not allowing cars on the property. They said that the gate was broken, and yet they allowed other vehicles inside earlier and we're continuing to open it to allow the vehicles to exit. There were other people there who were trying to go inside as well and they had been there since 5:10pm. These girls said that the gate has been broken and that they were stopping vehicles from entering recently and that's how it will continue to be until they fix it. We asked them how did they inform all of the people who rent a storage space and they said they hadn't. They were raising their voices, were extremely rude from the moment we walked up to them. Telling the other people that they had "exactly 3 minutes to WALK their stuff inside". The girl even said "I hate dealing with DUMB people". They were threatening us saying they were going to evict us and we can't come back on property and that they were going to call the cops. We got off the property before closing time, 6pm, and waited for the cops to arrive. Of course, there really isn't much that he could do for us, but the girls were telling lies about how we were all cussing at them they said we threatened to cut the locks!!! I recorded the entire incident so I can prove them wrong!! We will definitely be contacting the district manager in the morning and corporate and whoever else we can about the situation. Its one thing to have an issue like this and not be able to let people on the property, but don't be rude and treat the PAYING customers like dirt!!! I hope the manager acts accordingly and gets rid of these rude, ignorant people working here! Otherwise I will be spending my hard earned money at a facility where I am treated as a valued customer! So if you want to spend your hard earned money and have issues with being able to store and access your belongings, this is the location to go to!!! Maryland and Tropicana public storage!!!
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