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  • Once again another example of the poor customer service from this company. After talking to the owner on Monday. His delivery person called me that same day to setup delivery for yesterday ( Saturday) between 9 and 11am which was fine. I get a call Saturday morning around 9:45 from delivery guy saying they would be here around 11:00 and asking me if I had already picked up part of the delivery which I informed him I had not picked up anything so he said he would make sure everything was loaded to be delivered and I said ok. Not more than half hour later one of the owners Todd calls me to tell me this was a courtesy call, as an excuse for there screw up, to let me know that part of the delivery ( fire pit lid ) was missing and would be delivered on Monday or Tuesday and wanted to give me a tracking number like it's my responsibility now to make sure it gets delivered to my house. Poor ownership and accountability from the store and owner to ensure the customer is taken care of and satisfied. Why anyone would want to buy anything from a store like this that treats the customers like this is beyond me. Will never recommend them to anyone looking to buy outdoor furniture
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