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| - I just went to get my wife and daughter a snack, in my wallet I had 2 punch cards. Every six you buy you get 1 free! Cool! I had a total of 17 punches (one with six so I get a free, and one with 11 one free and one away from a free). I asked for a lightly salted and a wetzle dog, and 4 cheese sauces. I payed 9 dollars and some change. In exchange I got a pizza bites, pretzel dogs, a bag of lightly salted bites and my cheese. Along with a punch card with 2 punches... I tried explaining the issue. It fell upon deaf ears. I went to the table so my daughter could start eating, and returned to the counter. The lady finally gave me a card with 6 punches (3 punches short but whatever I just wanted to get the food back to the food court table where my wife was). As I walk away the girl began explaining the situation to the manager, I went to the table but forgot mustard, so I went back to grab some real quick. As I approached the counter their conversation switched from English to Spanish. Jokes on them this gringo hablas espanol. The lack of professionalism was astounding. But it's ok we got the pretzels. Time to meet up! When we did my wife stated that the pretzels were old and rock hard... So I went back the young lady was still working the cash register, until she saw me. She then passed the duties onto another associate that had just came on shift. I asked for fresh pretzels and the first two ladies (one I am assuming was the manager) just looked away and ignored my presence completely. The new girl was confused, but assisted me. This is usually a good spot with a helpful friendly staff, not today, never again.
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