My cat usually runs away and hides from strangers, but Pam made a concerted effort to connect with our shy kitty and within a few visits they were old friends. We've never had a pet sitter before that our cat would come out for, much less play with and cuddle. We feel comfortable going out of town knowing the cat will have a friendly visitor in our absence.
Pam keeps in touch with us and sends us videos of them playing which is reassuring. Our cat has medical issues and should and emergency arise we have it worked out so she can be rushed to the vet.