I had an awesome experience here. I came in during their Discover America sale and got fitted for a pair of Mora 2.0s in dark brown. They did not have my size in file, so first, they ordered a pair in the same size, different color, from another store to make sure they fit me. THEN they custom-ordered from the factory my specific shoe. They also locked in the sale price even though I wound up paying after the sale. Heather, Justin, and the older gentleman (Allen?) were all extremely friendly and helpful. The shoes fit perfectly and are gorgeous. Would definitely recommend and return.