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  • Went to Shanes last night about 630pm, place was pretty empty there was about 6 people sitting at tables and no one else waiting in line. I had to wait for the Manger who was on the phone letting a member of staff know it was slow and not to come in. Once he finished the call I was greeted friendly. Started to make my order and mentioned the Groupon and was promptly told that the terms and conditions of the Groupon state no holidays. It was Valentines day. I asked when that became a holiday as the financial institutions and government employees all had to work. The Manager said Shanes sees this as a holiday as its on their calendar. To that I had a highlighted Groupon conditions thrust in my face. Well their terms and conditions state cannot be used on holidays. So I said it just says holidays and I asked again when did Valentines day become a holiday everyone had to work today. I cannot believe I was not the first this manager had to explain this today as he was clearly frustrated and replied with even less tact than before. Shanes see this as a holiday as it is on our calendar again thrusting the terms and conditions at me. No apology, no tact, just plain we dont want your business attitude. If any company hides behind terms and conditions rather than customer service that's a bad sign right there. At this point I said maybe Shanes should list the days it considers holidays on the terms and conditions so the rest of us understand. Seriously, my calendar lists St Patricks day, Bastile Day, Ramadan, Mexican Independence day, Kwanzaa, Passover, Channukah, Grandparents day there is always something listed on a calendar, not all are classified as 'holidays'. Guess that's why your EMPTY on this holiday dinner hour here is another Yelp regular you have lost.
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