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  • Worst customer service I've ever experienced. As an elementary school secretary, when I was called by this location's management and offered lunch for our hardworking teachers and staff, I gladly accepted. Nice, right? Our teachers only have a limited time for lunch, and take it when their grade levels go to lunch, so timeliness was important. Ten minutes after they said they'd be here, I called to make sure they were on the way. The manager answered and said, "Oh, I meant to call you. We got a $300 catering order, so we won't be able to bring you lunch today. How about Monday?" I explained that we didn't have school Monday, but Tuesday would work well. Now, many teachers didn't bring their lunches that day, and the ones who already had their grade levels in the cafeteria didn't have any time to run out and get something, so they ate what they could from the vending machine. Tuesday rolls around, and the same thing happens! I called to make sure they were on the way, and the person that answered the phone didn't know anything about it! She said her manager never told her about it! Okay, mistake once, maybe. Mistake twice, pretty bad, but then the manager never even called back to apologize. These are teachers, educating your children, underpaid as it is, and this is the second time! I called corporate, and they said someone would get back to me. Not until two days later, when we had multiple people calling in threatening to take it to the media, did the manager of this store call and say he was sorry. Good customer service would've been calling back the day of the second mishap asking what he could do to make it right. Nope. Someone from corporate basically told him his job was at stake, and he better do something. So, two people from corporate brought us lunch (6 days after the first mishap) from this location. THIS IS HOW NOT TO RUN A BUSINESS.
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