This place is my go-to hotel when I'm attending an event at the MGM.
Usually, it is Frozen Fury.
Once, it was for Fleetwood Mac.
I bought my tickets for Fleetwood Mac and had the option of having a courier deliver the tickets. The day of the event, I checked in with the front desk to see if there was anything for me on 3 separate occasions throughout the day. They all seemed either annoyed that I was asking them to work, or completely confused by the request. I was told to ask the guys at Valet because they had nothing. I call Vivid Seats to check the ETA and they inform me that the courier confirmed delivery and tell me the tickets were signed by a Brian. I go back to the lobby and ask for Brian at the front desk. It was one of the guys I had spoken to earlier in the day and he promptly hands me an envelope. This was a half hour before the show. Thank goodness we were just across the street, but it did manage to suck the fun of an entire day. We stuck close to the casino and spent the majority of the time stressing over the tickets.