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  • Booked back nook in advance for work function (approx. 60 people) and they offered drink tickets that could be used so that only guests with drink tickets (limited 2 per person) were being paid by my company and anyone else had to pay their own bill. The area they had is not 100% closed off so anyone could be there as they said so. Guess what? I was there for a few hours and paid for the bill when I left (waiters counted tickets in front of me me AND I returned unused tickets directly to them). Next work day, my boss handed me a receipt and said the restaurant/staff screwed up... I then calculated and based what I paid and number of people I have tickets too and I was charged one extra drink on my receipt, but that was okay as it's minor (I had an attendance list I checked off for everyone I personally gave tickets to AND all tickets were in my pocket). However, we were charged for a lot more extra drinks that my boss paid for (don't have numbers in front of me at home while writing review) so I called to complain and the Manager (so will refrain from saying his name and refer him as "L") was rude and blamed me by saying people came in at different times and that they couldn't possibly cash out separately! I told this so-called arrogant Manager that this was not our agreement upon booking and that if he wasn't experienced or capable of handling our event that he shouldn't have agreed, and asked him what the purpose of his restaurant offering drink tickets if they didn't know how to use them or chose not to use them properly. I later complained to his corporate whom seemed nice on the phone, yet and said that this behaviour did not seem like this Manager... Also, the appetizers I pre-ordered weren't ready by the requested time and it took quite awhile even though guests arrived late. The two designated waiters weren't nearby half the time and this started from the start so I had about 15 people standing around an empty square table staring at each other with no drinks and no snacks (including me whom arrived 1/2 hour earlier than the designated time!). I could have let this all go if they didn't screw up on the billing and then blamed me on their own stupidity. Do not book this place for events unless you want to pay extra and have it screwed up, and get blamed for it!
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