Service for my car has been good.
The purchase process was a nightmare. Like a previous review about cruise control, I purchased the car with the understanding it had Bluetooth. I even asked the sales person if I would have trouble installing the Bluetooth myself when I got home. He said it was easy. I get home and no Bluetooth in my car.
Later, my car was hit and I called the dealership to do my due diligence of letting the company know my leased vehicle had been in an accident. They asked me to bring my car to the dealership. Then they proceeded to forcefully tell me that I "devalued" the car by being in an accident and according to the lease, I would owe them about $3,000 anyway...so I should just put that as a down payment into a new car. I had read the lease agreement back and forth and new that this was false and it was a scare tactic to purchase another car. I reported Chapman to Volkswagen of America and every VW dealership I've been to since has apologized to me for that misleading exchange.
As a woman, I unfortunately assume that people will try to take advantage of me when I'm negotiating for a car, but to explicitly manipulate the truth and use scare tactics for the purpose of the sale is beyond unscrupulous.
Irony is, I love my Jetta and would consider leasing another. It will just have to be from a dealership with higher integrity.