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  • So, I've lived downtown for over 20 years, and have had my share of good pizza! The food here was good, but service left a lot to be desired. All three of my kids work in the service industry, so I try to be extra considerate and always offer them (servers) the benefit of the doubt. But this time, I just couldn't... My daughter and I came in on a Sunday evening, around 6-ish. There were only a couple of other parties there when we walked in. A young man walked up to us and asked us if we'd like to sit outside or at a table inside, We chose inside. We picked a table near the back corner, and the server right away asked for our drink order. I think it was then that he realized the table he sat us at was a little dirty, so he offered to clean it. After wiping it down, we gave him our drink order. Our table was cleaned, but, he forgot to give us place settings. We waited a few minutes to see if he was going to come back with some, but after about 10 minutes, we just grabbed some from the table next to us. He comes back with our drink order, and asks if we would like to order any appetizers. My daughter orders the tempura fried green beans, and before I can order anything else, he leaves to put the order in. He comes back about 10 minutes later and asks if we've decided what to order. By then we had finished the green beans. I order the toasted ravioli, and then we both order our entrees. I order the meat lover's pizza and my daughter has the grilled caprese. The ravioli comes out fairly quickly, and a few minutes later, the rest of our order is out as well. Everything tasted great. No complaints there. Between getting the last of our order two more families come in. A party of three and a party of six. There are two other servers that we can see come out to help with the other parties. Once the other parties arrived, we were just short of ignored the rest of the time we were there. Our drinks were never refilled, even as the other parties' drinks (wine mostly) were never left empty. We had been done eating for about 10-15 minutes before our server came by to ask if we needed boxes for our leftovers. We say yes, and he promptly gives us a box and the check. I place my card in the bill, and we wait...................for almost another 20 minutes..............all the while, these other parties, I felt, were being given great service. It was very disappointing. I also hate to mention that the other parties were of a 'lighter' skin pigment than us...... I just hope that this was a fluke, and a bad night for "________", our server (because he never told us his name either!). I won't be going back to find out.
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