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| - I booked a room for two nights at this hotel this past week. What appealed to me was the price and the Internet that was advertised, so it i didn't hesitate. First of all the "Checking In" line wrapped around the whole lobby, and it ended up taking 30 mins to check in. We were assigned our room on the 15th floor in the Pyramid..NOT good. It was disgustingly HOT. Oh man. We tried to ignore it and wanted to unwind in the room, but it was uncomfortably hot. So hot, we had to call some AC tech guy to come check out if our AC was working fine, and it was, but he said that the sun rises and sets on that side so that was the reason for it being so hot. He was making it seem like our comfortability didn't matter because "the sun came from that direction". Well, if it does, then why not lower the thermostat!! Geez. So, we decided to cool off and go downstairs and also find a place that had free Wi-fi. False advertisement. When we booked on expedia we were advertised that Wi-fi was included in our resort fee, but failed to mention that it was only available in spots like the cafe and restaurants that required you to purchase something to utilize their "free" Wi-fi. Ugh...
On a brighter note, we went back to our room after using the "free" Wi-fi, and found the room to be unbearable. I had advised my husband to personally talk to someone at the front desk and rest assured, we were assigned to another room. Much cooler room, and more comfortable!
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