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  • This review has nothing to do with the dealership in itself. I got my car from there 6 months ago and really like my salesman who was kind and transparent. This review is about the service center which has me HIGHLY disappointed and here is why. Originally going there to have my inspection sticker put back on after my windshield was replaced, I was waiting with my son in the lounge area. I overheard a service rep come out and talk to a gentleman, aged 80 (I know because we started talking while we waited). They told him "your insurance expired 2 weeks ago, and its Saturday, and we can't complete our work until this is resolved" This man just stood there, he was confused and asked when it could have expired and he must not have replaced the new one, etc, etc. The service men just stood there staring at him and pretty much nothing else. At this moment, I stepped in and said "did you call the agency??" Serviceman; "No, its Saturday, they are most likely closed" I asked the Genteleman who was clearly confused and not sure of next move what his insurance carrier was. I pulled out my phone, called the 1-800 number and asked the insurance rep to fax his policy over. She asked me to put him on the phone for confirmation and this step took less than 3 minutes and the policy was faxed. done deal. This is something they could have easily done, make a phone call, think outside of the box. But not once was it even offered to this kind man who was waiting for an inspection. I understand insurance is needed, however, i also understand the common core of customer service. They lack it highly. And to boot. I was told I had a bolt in my tire. They gave me a quote of $163.73 for a new tire. I went to my neighborhood service center to ask if they could quote me and they said "there is no need for a new tire! this is in great condition. Just needs a patch job" They did this and I am good to go. Cochran Hyundai SERVICE CENTER should really work on their soft skills and customer management. I helped them with their job and they still managed to try to be vultures when it came to me. Highly disappointed and surprised with their audacity to not offer patch, but instead try to get a brand new tire out of me. Never ever will I ever go back for service. EVER. I hope everyone in the corporation reads this. it needs to be heard.
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