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  • This rating is going to sound a bit odd as things did not go smoothly on the job, but the way David responded is why they deserve the 5 stars. I had a lot of irrigation work that I needed done - 20 new plants needing lines, 4 leaks, and rerouting of 40 feet of irrigation line. The crew arrived on time on July 3rd and before they started I asked for a price to upgrade the 40 feet to PVC. The job superintendent told me he would just charge for materials so would only be about $20. I agreed to it and later that afternoon, after that portion of the job was complete, he told me that he quoted the wrong price and needed to charge an extra $250 for that portion. I obviously said no way and that I would need to talk to the owner when they were done. They went back to work and when I looked outside later that afternoon, they had left the job site for the day without saying anything. The job was not complete and I was not happy. I sent David an email and he immediately called me back. Turns out they ran off to take one of the workers to the hospital who went down with heatstroke. He apologized for the miscommunication on pricing and honored his original quote. He then committed to send his best guy out the next morning, July 4th, to finish up and check the whole system. That worker was right on time and I am very satisfied with the end result. Things don't always go to plan, but when they go south I want to know that the decision makers are going to be responsive. David cares about the customer and they do quality work so I would be very comfortable using them again.
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