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| - 5 stars for the nurses at Mountain View Hospital (especially in ICU)
5 stars for the respiratory therapists
4.5 stars for layout, decor, amenities etc.
4 stars for overall experience including initial experience upon arrival to emergency
3.99 stars for hospital food
Hospital food is not the best, but it's really not that bad. During the week there is a chef who prepares the meals, many items from scratch, including soups of the day. (however on Sat/Sun they are not from scratch)
For visitors, there is a cafeteria with a small but good enough salad bar.
Also, specials each day for very reasonable costs.
Nutritional information is displayed for most items.
If you want to find something wrong with the food, you probably will, but for spouses, family and close friends who spend each minute of each day that they can at the hospital with their loved one, this is a nice option to have. It's certainly better and healthier than fast food.
Today is our day 16 at this hospital
On a Sunday morning at about 6am while staying at the La Quinta next door to this hospital, my husband woke me and said he could barely breathe.
This is the first time he ever had such a symptom. Age: late 50's
He was able to walk at that point, and our room was on the first floor very close to the exit to our parked car.
We walked to the car, I helped him in, and we drove 2 minutes to the circle in front of Mountain View Hospital emergency room. This is our first personal experience with a hospital emergency room so we really don't know "the process" and just assumed that once you get to an emergency room there will be medical professionals there to help immediately.
I ran inside, and the only person I saw was the security guard sitting at the desk.
And a few patients sitting in the spacious waiting area.
I told the security guard that my husband is in the car, and he can barely breathe.
He quickly went through a closed door, and came right back to tell me 'she'll be with you as soon as she's done with this patient".
i reminded him that my husband could barely breathe and that we probably needed to hurry.
A few minutes later 'she" walked out with a wheelchair and I quickly walked with her to the car where my husband waited. As I explained to her what happened, she snapped at me "why didn't you call 911"? And I replied, because we were staying at the hotel right next door and since he was able to walk, we thought it would be faster for me to drive him here..."
Immediately they took him in and other than that seemingly snide remark, the rest of our experience has been good to great.
Diagnosis was congestive heart failure with pneumonia among a few other complications.
11 days in ICU and I have gained the greatest respect and admiration for nurses.
Their ability to remain calm and clinical, yet caring and compassionate is a very admirable quality.
It's now day 16 and we are still in the hospital awaiting further results to determine the plan. After a shaky start, his progress has improved and he was able to move out of ICU to a lesser critical care floor.
From day 1, an internal medicine/hospitalist physician was assigned to coordinate with the team of specialists (cardiologist, neprologist, pulmonary etc.)
Each day, each doctor would communicate with us at different times of the day, and then the hospitalist would help sum things up for us later in the day.
Our hospitalist was changed on day 12, but that relates to changes we made to our insurance carriers. We loved the first hospitalist, but there may be a personality conflict with the 2nd. However, at this point our confidence in his expertise outweighs our issue with his personality.
We are confident in the doctors assigned to our case, and we are overall happy with the facility.
It is a hospital run by humans (not robots) who are highly skilled in their fields and specialties - and I think those humans are top notch - especially the nurses :-)
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