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  • This is the only "urgent care" in my neighborhood open after 8pm, they are open until 12am. I used the "WAHOO" service and was given an appointment time of 11pm when calling at 8:30, fine, it is flu season, I don't like it but I figure it is understandable. When I get to the urgent care at 10:50 it is packed full of very ill appearing people, is not as clean as you would hope and doesn't appear to be moving patients through very quickly. It takes the receptionist 15 minutes to get my insurance info sorted out even though I have a very popular nationally available plan through a national employer. I ask how far behind they are and if I will be seen soon since I have been waiting at home for over 2 hours already. She will not clearly state a wait time. I hear a parent with a sick and miserable child say they also called ahead and had a 10pm appointment time. It is 11:15 At this point so I left, I most likely will live to get into another hopefully cleaner urgent care in the morning. I have a lot of understanding for running behind and being inundated with patients, I even understand that some level triage will occur no matter of your time of arrival. What I do not understand is why they provide this "WAHOO" service and continue to make appointments on it when clearly it is not being used properly or the clinic is not staffed at a level to accommodate it. When calling ahead in a situation like this the right thing for them to do would be to let you know that things are so backed up that they are running first come first serve at this time and can not accommodate appointments.
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