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| - UPDATE - DEC 2015:
Never good when a car has to go into the shop, but when it does, this is the kind of place where you want it to go. Once again the team at Samurai Motors knocked the ball out of the park - from thoughtful and complete attention to all the issues I was having to making sure all were sorted, fixed and done in reasonable time and at reasonable cost. I know whenever I come here that they're not just going to do good work, they're going to do it without overcharging me (as wayyyyy too many repair shops do). The staff is friendly, ethical and responsive. Don't want problems with my car, but if they arise I know where I'll be going.
Talk about attention to detail and customer service! I was referred here by a friend who raved about this business. She said they were ethical, reasonably priced, did great work and were super nice. She was right on all counts.
Some examples:
On my first service time there, I knew I had a few hours to kill and so was going to head for the mall to run some errands. I asked Yoshi about getting a taxi to the mall, and instead he grabbed his keys and drove me there!
Due to a miscommunication the work took quite a bit longer than anticipated meaning I had to miss some meetings and the end of the work was rushed. As I drove back to the office and felt that there was a problem with the work, I called Yoshi. He came immediately to my office to pick up the car and return it to his shop to check the work and then brought it back to me ... and they'd washed it!
On my second service time there, I had to drop the car earlier than they were open. Yoshi met me at 8:30 to insure that I could get to work on time. I had arranged for a friend to come get me, but when I called to confirm the appointment, they told me that Yoshi actually was ready to drive me to work so I didn't have to get a ride! (I had already arranged a ride so didn't need him to but just the thought that he was ready to is awesome!).
They are very reasonably priced, are honest about what work must be done and what stuff can wait and I feel totally confident in the quality of the work.
All around, great folks.
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