Brought my favorite Fossil purse here to be re-stained. It was originally black but I had used it for so long it was now a bad shade of gray. I had been unable to find another purse to compare so I looked into getting it redone. I was able to send them a message thru Yelp and someone responded to me within maybe 10-15 minutes with an estimate. I was impressed as it was late on a Sunday night! I took my purse the next Saturday and was told it would take a week or two. (Can't remember exactly). When I got my purse back I was impressed. It looked brand new. My only complaint was that the handles were still a bit tacky but was assured it would completely cure in a week. It took a bit longer than that but all is well! I will absolutely be using them again in the future. They were very thorough and answered every question I had and even answered questions I didn't think to ask.