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  • Stop complaining about the staff people. Do some research, know what you want, and look for it yourself. YouTube exists and there is a video for just about every DIY question you can imagine. 1)Stop expecting a clerk working for a buck over minimum wage to have the knowledge of a professional tradesman. If he/she was trained as an electrician, plumber or whatever they wouldn't be working at Home Depot for $9.75/hr. 2) Because of all the whining it's all but impossible to walk through the store without 10 clerks asking me if I want help. Yesterday I was buying lumber and a clerk literally stood 2 feet away from me the entire time. I just want to walk in, buy stuff, and not have to say 'no thanks' a dozen times. 3) If you hired a faceless nameless contractor through Home Depot why would you be surprised you did not get the same results or personal service you would expect from hiring a designer and professional contractor who's name is on the job? The Home Depot guy will give you exactly what you asked for and nothing more. If you wanted design advice or work above the bare minimum you can't go with the cheapest option. I like Home Depot because: 1) Unlike Menards I have not read in the news about the owner personally illegally dumping toxic waste. Google it, the Menards guy did. 2) The lumber is sanded to a much better level than other big box stores and they will make simple cuts which is huge; most places don't do that. 3) The store layouts are generally the same making it easier to shop at all of them. Each Menards is laid out differently and it sucks. 4) Staff seems cleaner and happier than at Menards. I hate Home Depot because: 1) The light bulb section. You'd have to waste an hour trying to find the best deal. Just clearly identify which manufacturer has the best deal this month. 2) The staff constantly asks you if you want help. Constantly, again and again and again. 3) I agree with the guy that said the screw selection is weak. The store does seem a little more geared towards people that want to buy the parts but have others install them. 4) Door knobs and locks. They appear to have many brands, but they are all actually the same sh$& locks; regardless of price point. Engineered to the absolute minimum strength that will still work for a while. Total crap. It is not possible to buy a quality lock in a Madison store. You have to go online. 5) No high end or designer type options on anything; again par for course around here. 6) Like just about anywhere else I've bought stuff only to get it to the job and find out it's broken or flawed and I have to waste my time, and paid contractor time getting a replacement. Open EVERYTHING in the parking lot and make sure it's good. Example: twice in a row I got damaged shower surrounds. Cost me roughly $200 in wasted plumber labor (was not his fault the item was defective), yet the best I can get from the store is an exchange or refund.
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