We walked in at random an were catered to right away by Mark Skarupa. He treated us very well throughout our visit, was very professional and not pushy at all. This is a very fancy and exclusive place, and their prices reflect this. We were taken in an elevator to the second floor into a different showroom. The only reason I'm not giving 5 stars is because they had a pretty limited selection of wedding bands. They of course can have pretty much anything custom made.