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| - This store opened about a month ago and casually browsed it a few times. We came here to look for back-to-school items and did not like the way that this store is operated. When one first walks in, loss prevention greets you with their uniform emblazoned with their job title. Nevermind the Wal-Mart greeters that say, "Hello. Thank you for coming to/shopping at Wal-Mart." Loss Prevention scans customers while shopping. Ross has at least four LP crew working the store. I even saw LP going into the men's room as I left the ladies room. The bathroom is not easily accessible to the public; the fitting room attendant has to buzz you in. For God's sake, this is not like a trip to the courthouse or police station for that matter.
When we went to the fitting room to try on the clothes, the attendant heavily scrutinized us and the clothing that we were about the bring in. This gal patted down the pants and thoroughly investigated the tags. She also told us to bring the clothes back neatly hung in the hangers. When I returned the pants back to the attendant, she shook the pants to make sure that nothing was in there. In this process, she wasted our time and that of another woman who wanted to go into the fitting room because she had to screen the clothes a second time on the way out of the fitting room. How...uptight.
I have no problem returning the clothes hung because I'm a neat person by nature; but having previously worked in retail it is implicit that some customers may leave a mess behind. If one doesn't want to pick up after customers in an off-price retail store, they're working in the wrong place. Even upscale retailers require maintenance; it's part of the job.
When we checked out, my mother complained to the only cashier available about the negative customer service experience and asked to speak to the manager. The cashier directed us to her and as she overheard her complaint, she disappeared. We could not believe our eyes.
Ross dedicates more of their budget to employing security-like staff than checkers, where it's really needed. Management's policies are classist and racist and they are only risking a lawsuit with these practices. Ross would never dream of profiling customers on the Strip (where most violent crimes in Las Vegas occur), Henderson and Summerlin (another crime hot spot).
If Ross had so many apprehensions of opening a store in such a "high-risk" location, why even bother? It's not like anyone was screaming for a new Ross in an already saturated off-price retailer market. This location has seen many businesses come and go, and Ross is not the exception.
After this, we decided to visit Fallas Paredes, a store with items of the same quality and lower price than Ross. At least, we were not profiled like potential shoplifters. No customer deserves to be demeaned when they come in to spend their hard earned money. Now I see why the store was empty.
We will never set foot at another Ross again.
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