I love leaving positive reviews when well deserved. I have booked 15 events across the nation at Hilton properties this year and had wonderful customer service and unbelievable food! Not here.
Front desk team and bellmen: wonderful
Rooms: clean
EVENT PLANNING & Catering department: unprofessional. Menu not clear. FYI! Grab N Go portion of the menu is a BOX LUNCH (which is not stated on the menu, nor communicated with customer.) I ordered similar foods which were layed out nicely on platters at all other Hilton locations.Presentation is everything when delivering an event! The best part is having a catering personnel, Kim Luzi argue over $52 item that was a mistake on the final bill. I choose Hilton properties to receive 5 star service.
The quality of the food is below average across the board. Very disappointed. :-(