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| - Terrible customer service and food
My gut instinct told me not to come here , but since I was somewhat close to home and didn't want to drive to my favorite spot in Mooresville , I decided to grab a bite to eat .
I ordered a couple of dishes .. but the dish that forces me to write this review is their "Honey Walnut Shrimp " . My mom loves the lightly battered shrimp coated with a creamy honey sauce and tossed with walnuts which is how MOST restaurants prepare this dish ( google Honey walnut shrimp and see for yourself ) . Anywho back to this disaster I received . This restaurant has the most DISGUSTING excuse for HWS and also has an incomplete description of the dish on the menu . Picked up my takeout and drove home , once my mother opened her dish , she sees soggy shrimp tossed in a bright orange/ red sauce with broccoli and red peppers and not a walnut in sight ... think sweet and sour shrimp , got me .. yeaa ewww . Definitely wasn't expecting that , so I call the restaurant back and explain how the dish I have has red peppers in it and no walnuts . The young male advised "the back probably cooked the wrong dish and to bring it back". I'm frustrated and starving since now I have to hold off eating my food and head back but I was also relieved , like whew ! they made a mistake .. no way the "from a can" sweet Mumbo sauce looking soggy shrimp with red peppers could be HWS. Boy was I wrong .. according to the super rude , no sense of customer service female Owner/night manager , this was the correct dish . She informed me that this was their honey walnut shrimp , they just forgot to give me the walnuts . No sorry or nada ! I inquired why does the dish have red peppers and the menu doesn't include this ? We don't eat red peppers and would not have ordered this dish otherwise ( points to menu description that says (Lightly battered shrimp stir fried and topped with honey walnuts along with broccoli ). She had no response, and refused to refund me my 15$ dollars for the untouched food . After requesting 2x for a refund , she offered to make another dish . At this point the whole experience was just leaving a bad taste in my mouth. Seemed like asking her for my money back was the equivalent of her giving me her arms and legs......lol .. as a previous reviewer wrote .. the customer service here is TERRIBLE.. Should have listened to my gut and not have stopped at this place . Ultimately I picked something that nobody wanted to eat to just get out of the place and received the difference of the price back . She never apologized during the entire transaction . On a positive note though , she didn't have to give up any limbs for the refunded $ difference .
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