About: http://data.yelp.com/Review/id/PqSWDmEqHjT9bveZFWr-9g

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An Entity of Type : rev:Review, within Data Space : foodie-cloud.org, foodie-cloud.org associated with source document(s)

Attributes	Values
type	rev:Review
dateCreated	2017-06-02 00:00:00 (xsd:dateTime)
itemReviewed	Windsor
http://www.openvoc.eu/poi#funnyReviews	0 (xsd:int)
rev:rating	4 (xsd:int)
http://www.openvoc.eu/poi#usefulReviews	1 (xsd:int)
rev:text	Had a nice breakfast last Sunday with the Hub and the Dog. Yummy waffle for me and biscuits and gravy for the Man. Clyde the dog was given water and his fave - ice cubes. So imagine our surprise when we looked at our bank account and the charge was for over $100! I found the receipt copy, and the actual amount was for $35ish. Called the restaurant EARLY and asked for the manager. Adam, who answered the phone WAS the manager. I explained what happened and he took the check info, and was totally sympathetic and said he would refund the overcharge. I told him I always round up to the dollar, and always tip 20% so we figured out the total would have been about $43. Not only was Adam polite, professional, and apologetic - he immediately offered to send a $25 gift certificate for my "trouble." WOW. I used to work in the restaurant industry - and he handled this textbook, old-school, PERFECTLY. (He also gave me his personal cell # in case I needed it.) And then he followed up with a call 10 minutes later, said he found the transaction, and yes, the server "fat-fingered" the tip amount (added a zero) and apologized profusely AGAIN, assuring me that they run "an honest operation" and that he would follow up in a staff meeting, stressing that this situation could have been way more dire (if it had overdrawn my account), etc. And yes, I believe it was an honest mistake. Upward Projects - you should be proud of Adam and congratulate yourselves on hiring well. THIS is what the customer experience SHOULD be. To quote Adam, "It's not only how we handle our mistake, it's what we do to make it better for you AFTERWARDS." Well done, Adam!
http://www.openvoc.eu/poi#coolReviews	0 (xsd:int)
rev:reviewer	Joanie

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