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  • I've stayed at Novotel a number of times over the years and have always enjoyed my stays until recently. This was the first time I have paid attention to the accessibility at the hotel, and I must say it is NOT accessible to wheelchair users. This review is based on the accessibility of the rooms, or lack thereof. While the entrance is barrier-free with automatic doors, the room doors are not automatic and fairly heavy. The "accessible" rooms are not truly accessible. They have taken a few standard rooms (with only 30" doorways) and tacked on a few grab bars in the washroom. There is a grab bar by the toilet but the seat height is LOWER than standard. There are a couple of grab bars by the tub but no roll in shower. The combination of a small washroom, narrow doorway, lower toilet, and no roll in shower makes the washroom hazardous for a wheelchair user or someone with mobility issues. There is also very little space in the room and washroom for even a 16" seat manual wheelchair (total width is 24"), let alone a larger mobility aid like a power chair or scooter. The beds are also quite high making it challenging to get on and off of them if you have mobility issues. Having said that, the rooms are nice and clean, and the staff were nice. But if you require an accessible room, DO NOT stay here, look elsewhere, and be very specific about your accessibility needs.
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