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  • It's been about 3 weeks since this incident happen, I wish I could say it improved, but it didn't, it got much worse. After we finally got in touch with Mr. Olson, he apologized and tried to blame it on the supplier saying they mismarked the ring, even though the last time we had spoken with somoeone it was because of a "bad employee". They agreed to replace the ring from the supplier, yet last Friday, they informed my husband they just got the materials and the ring would be done shortly ( they made the ring, big mistake). The ring was such poor quality , that I actually laughed when I saw it. Their were scorch marks around the crooked channel set diamonds. The wave actually covered part of the diamond. I was livid! I took the ring to another jeweler, because Mr. Olson had agreed to allow an outside appraisal event hough they did their own (that was a joke). The other jeweler I took the ring to was appalled by the quality of the ring. She said the scorch marks on the ring were from them trying to solder the diamonds in. She also saw bubbles in the platinum along with the crooked channel setting. I took the ring back to Mr. Olson right after speaking with the other jeweler, and he didn't understand why I was so upset. He finally admitted to seeing the wave in the ring and heard him discuss it with his jeweler about the quality. He tried to tell me that they were rushed and then the reason they couldn't order another ring was because it was an "Estate ring" (this was new)......Finally he offered me a refund "Because I obviously can't make you happy", well no you can't if you provide poor service and poor quality materials. Its extremely upsetting that we no longer have our rings that we made our vows with...That's something we can never get back. Fortunately, we went to Molina's this afternoon and purchased our new beautiful and symmetrical wedding bands. Their service and quality were amazing and comforting. I wish we would have purchased our bands here from the beginning (lesson learned). By the way, has I was talking with Mr. Olson, he had opened up a folder with our names on it, he had a printed copy of my yelp review and stapled it to the folder...so guess this is another one he can add!!!!
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