I've been to this place multiple times before because it is cheap and fast. When I'm on the go, I eat here out of convenience since it is close by. Today was probably the worst experience that I've encountered at Green Grotto. I was literally the only person sitting in the restaurant and they didn't even put my order in!!! LOL how a restaurant can function with screwing up one item that the only customer in the restaurant orders is BEYOND me. Maybe if they stopped playing on their phones and gossiping behind the counter, they'd actually be able to do their job properly. I came into the restaurant today because I was hungry. I didn't come just to wait for my food for 20 mins, and be the one who went up to the waiter to tell HIM that my food hasn't arrived yet. Don't you think there's something wrong when THE ONLY CUSTOMER IN THE ENTIRE RESTAURANT goes up to the waiter and reminds him of the food I ordered, ONE ITEM, and he didn't put it in. I'm all for supporting small businesses but if Green Grotto keeps this up, they could say goodbye to their loyal customers.