I had a good experience here so I thought it was important to give my review after so many awful ones.
When I arrived there were only 2 people in front of me and I probably didn't wait more than 5 minutes. The gentlemen who checked me in was nice enough and didn't push the additional insurance when I declined it.
The car I received was a Honda Civic which met my needs well. There were quite a few dings and scratches, but I made sure to note them all before taking the car. I was off the lot fairly quickly even though there were two cars in front on the way out.
When I returned the car there were about 6 cars that arrived at the same time. However, they had two people checking people in and it didn't take too long. I received no additional charges, but I'm still waiting for the two $100.00 holds to clear off my credit card. I returned the car on Saturday, so I expect that should happen sometime this coming week.
I will note that I made my reservation through Priceline and the car was prepaid which may have had some effect on my experience.