Staff was friendly but they were not respectful of my time. I had a 3 pm appointment. I had about 5 minutes of paperwork to complete when I arrived, after that I had to wait another 30 minutes to see the optometrist. When I was taken back for my appointment she spent about 20 minutes with me taking me through the usual eye tests. She then used drops to dilate my eyes and instructed me to return to the waiting room for 20 minutes while the drops took effect. I returned to the waiting room at 3:55 pm and was not called back again until 5:05 pm (an hour and 10 minute wait when I was quoted a 20 minute wait) I then spent 5 minutes with the optometrist while she checked my eyes while they were dilated. I finally left the appointment around 5:10. I was there for over two hours, over 3/4 of that time was spent in the waiting room.