I just wanted regular maintenance. A/C was working fine and I wanted to keep it that way. Their cost for the yearly summer and fall check on my 2 units was about $100 less than the other company I WAS planning to use. The guy was on time, polite and knowledgeable. Didn't try to upsell anything. Very professional, competent and reasonably priced. These will definitely be my new A/C & heating guys!