Horrible experience here. We came here for decent meal. Having an Il Fornaio close to our home in California we thought we knew what we were getting. We were not looking for fancy we just wanted to eat dinner. I ordered the Lobster Ravioli. My husband had a personal pizza margarita. I go to cut the first ravioli and put the slice on my fork when under that slice is a black hair. My husband said hell no I'm not paying for hair. So we sent it back. Then I sat and sat and sat and my husband stopped eating. The guy comes over and goes how is everything. I look at him and say I don't know you tell me. At least 30 minutes went by. He suddenly had this look of shock like "Oh, crap I totally forgot her order." I said I'm not paying for any of this meal and we walked out. I hate them. I wont even eat at the one near me because I'm so pissed from this experience.