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  • Though the primary care doctor I see here is phenomenal (he's not taking new patients, so I won't bother with his name), the place overall needs some coaching with customer service. When you walk in, you are directed to stand behind a sign to protect patient privacy. Even if no one is currently being seen by the registration ladies, you can expect a 5-10 minute wait while they avoid eye contact and focus intently on their computer screens. When they call you over, don't expect a smile or "Hello" or any other niceties; their job is not to make you feel welcome or cared for. Their job is to make you wait. On my most recent visit, I sat in the lobby waiting for my "urgent" care appointment for about 2 hours. Every time I asked how much longer it would be, I was greeted with a roll of the eyes and assurances that there was only one person ahead of me and about 15 more minutes to wait. When I walked away, the ladies would whisper to each other in hushed tones while still avoiding eye contact with any pesky patients. It was not very comforting. The bright spot is that I have always been seen by caring medical professionals who have taken their time to provide an accurate diagnosis and who have given me high quality treatment. As a matter of fact, if they would just improve their front office reception (you know, smile, say hi, and generally make you feel like a valued client) and give more accurate wait/appointment times, I'd be happy to give them 5 stars. But when you disregard your patients feelings and time starting at the door, it leaves a lot of ground to make up once you're in the actual room waiting (again) to be seen. I'd still give them a try, but be prepared to be frustrated before you get any relief.
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