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  • This is a general overview of our experience with Tire Works. We had a flat tire in the airport parking after getting back from a week long trip. We brought the car into tire works and they filled the tire with Nitrogen. They mentioned that the tire had been checked for any issues or punctures. Of course, two days later the tire was flat (again) so we brought it in to Tire Works for the second time. After a 2 hours wait, they finally looked at my tire and decided that there was a nail embedded in the Tire. I asked them why they didn't see that two days ago if they checked over the tire properly, and they said it just happened the the last two days since I brought it there. Hmmmm...same slow leak, same flat tire....I doubt that they really checked my tire in the first place. I gave them the benefit of the doubt. Fast forward a few months and the alternator went in our car. For over $400, we were able to get another alternator put in our car by Tire Works. A few weeks later our car breaks down a couple hundred miles away and guess what it is??? The alternator is bad! Sucks for us though, because we have to somehow pay to get our car back to Tire Works in order for them to fix the car. So either we have to pay for a new alternator AGAIN as well as labor costs, and hope that Tire Works will refund us our money from a few weeks prior. Or we have to pay almost a thousand dollars to get our car towed from where we broke down back to Las Vegas. What I think is the most hilarious is that the NUMBER ONE reason to go to Tire Works according to their web site states. "We stand behind our service and products. If for any reason you are not really pleased, we'll make it right for you. Period." I call BS on that one. Don't even bother calling their corporate offices. I spoke with Heather who was absolutely no help. She let me know that her "boss" said she can't do anything to help us. When I asked what her boss' name was she told me she couldn't give me that information or let me talk to her. WHO SAYS THAT? The mechanic at one of the shops tells me that I could have spoken to Kristen or Michelle, but unfortunately I don't think anyone in that office is looking out for their customers. I would never go to Tire Works unless you want a huge headache and to feel like you've lost hundreds (or thousands) of dollars in their hands.
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