These folks don't mess around. I'm leaving the state and asked for a dignostic. All around they are quite informative and honest about what they can and cannot do. What I find reassuring is that, in the event they locate something they can't resolve...they locate a resource that can. In some cases they make the calls for you. It reminds you of a time when small business owners thrived with excellent customer service and support. You won't get that at the chains or the dealerships but its nice to see in local flavor here on Madison's east side..