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| - This would have been a one star review except the incredible management which comped our meal. Let me preface by saying we came here from a very poor experience in Tucson. Literally drove back home and decided to hop by for a meal end dessert, hoping to override a poor experience we'd just had.
Well, unfortunately, it was "not my day" for dining, and our experience here was pretty aweful. As I said, we stopped in for dessert. We were seated in surprisingly short time, considering the line and proposed "20-minute" wait. However, despite our short wait, we were in there for 45 minutes. Yes, 45 minutes, for dessert. That is how much I ususally spend if I am chatty with friends for an entire meal.
A friendly waitress greeted us and took our drink orders (Some Cherry Coke to compliment) We then waited quite some time for our "official" waitress to come, and when she got there, she did not smile, say thank you for coming, or anything. We gave her our order and asked for a side of grenadine to make the cherry coke stronger. She obliged the grenadine and ran off with our order. We were not attended to until the dessert came out. I would have waited an hour for good, fresh, and warm dessert, but alas after about 10 minutes they came out. The White brownie dessert was cold, the other lukewarm. When she brought us a second cherry coke (which had no extra grenadine, despite the fact I had to order some earlier) My twin got her attention and said "It's cold". She did not say "I'm so sorry" she just said "Ok" and snatched, literally, the dessert from the table. She asked me if mine was too, I said it could use a little warmth, she took them both back. NO APOLOGY, no NOTHING. We waited another 10 or 15 minutes, and got warm dessert. DURING THIS ENTIRE TIME she talked and checked on the table across from us NONSTOP. We had to sit around with no soda, and had had the cold dessert for some time. We were relieved when they came back out perfectly warm, although there was more dark chocolate sauce on the white brownie this time. They were delightful! Finally, she checked on us, brought our bill again and I asked for a to-go for my bread pudding. I watched this woman bring out 5 other tables dishes, two to go boxes, and chat with the table opposite us 3 times. We were waiting for her also to take the card. FINALLY she came over, by this time I muttered "about time" under my breath, thats how long it was! Another someodd minutes and we finally had the bill back. We were angry, we loved the food, but this woman had not SERVED us, so I wrote a big ZERO where the tip was. It would be different if she'd smiled at least ONCE or apologized for being so busy or had a good attitude, but this woman had a big frown the whole time. So we asked for a manager to tell them about this. She comped our meal, even though we were perfectly happy paying for the food and not the service. The food was delightful. I was very grateful for the dessert meal comp, but I will never go back again. This was pretty aweful in service. It should never take 45 minutes to get and eat a dessert. Period. It wouldnt be worth going back.
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