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  • Vehicle Customer Service was AND IS NOT there strong suit. My intial interaction with there service department was luke warm. I had called 4X between 1p-4p and everytime I got a voicemail message stating they were busy. Finally I had just went up there and there were 3 people...no phones ringing, one with his hand under his chin, and the other talking to the receptionist about personal issues. I have an import vehicle that I purchased FROM them & asked 'would it be a problem getting it serviced here' BEFORE I made the purchase. I was told "No" but oh was that a huge lie! A year later my vehicle needs servicing. The young service employee said he went to ask the service department and he stated verbatim "We could but it would be a huge hassle for us to do it!" I was/am beyond livid. I'm going to pay you to do it & you tell me that its an inconvenience for you to do your job! Then he stated 'whoever told you, did just to get the sale.' I heard that Ford City was like this but did not want to believe it til I was the one getting in this unscrupulous & unprofessional manner. Definitely...Buyer & Future Service Customers Beware.
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