My original orthodontist was amazing and did great job on my teeth. However he gave me the clear plastic retainers that have warped and cracked twice. He has since graduated. I've expressed at each appointment and between them the plastic ones are not lasting. Now they want to charge me $50 for office visit plus $125 EACH for the real metal retainer. Obviously I have an issue with this as what was provided is not working. Great place for your teeth BUT be sure to request the Hawley retainers during your treatment to avoid unexpected cost.