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| - First Tip - Go to their website before you go to see if any coupons might be of use! www.sunautoservice.com/offers
I am a fairly young disabled woman who drives a pretty sporty car and *just the type* mechanics with no scruples try to take advantage of. I'm new to the area and nobody was able to give me a recommendation, so Yelp to the rescue! Sun Devil Auto at the corner of McClintock and E. Elliot is great!
I really know my car and I went in for a basic oil change, tire rotation, fluid top off before heading out of the area on about a 400 mile trip. I knew what they should come back suggesting in terms of additional work I might consider doing on the car and I knew just how urgent the work in question *isn't*! lol They came back mentioning just the things I already knew about, were honest that my car is perfectly safe and that the repairs in question are just something I'll want to take care of at some point...but there's no urgency about any of them. Big points right there. They caught all my cars little problem areas and were straight with me. That's HUGE from an auto shop. (At least in my book!)
I had an appointment - something I suggest to one and all whether you're *just* after an oil change or your car is needing to spend more time at the car doctor. They're kept busy and yet it was clear that they are still being thorough and taking appropriate time tending to each customer's car. They got my car back right on time and it was done in about 45 minutes.
The "front desk Daves" were both really friendly and I ended up having a lovely chat with one of them while I waited on my car. They honored an online coupon I'd found even though I'd been unable to print it out per the instructions! I had all my fluids topped off, my oil changed, and they rotated my tires - I was out the door for under $23.00! That's QUITE the deal. (Oil changes are typically more like $40 and it's usually another ten bucks or so to rotate tires.)
I had the opportunity to listen to the Dave I hadn't been in conversation with talk with a woman about the problems they'd found with her vehicle and she needed it all broken down and explained in "bite-sized" chunks in order to be comfortable and make decisions about what work she wanted them to do. (She'd brought the car in because it was having some troubles and Dave was going over what they'd found and the estimates for the work the shop suggested be done.) I thought his explanations were *fantastic*. He made the whole thing very accessible for her and she was clearly at ease when deciding what to do. They get a lot of credit from me for that. A lot of shops lack the ability to explain complicated car problems to non-car savvy people...and even if they've got the skill, they so often lack the patience! This leaves customers really wondering if they're doing the right thing agreeing to put all this money into fixing things they don't exactly understand. Good Job, Sun Devil Auto! I also got to overhear the Dave I did spend time talking with "breaking the important news" over the phone to someone that their car repairs had come in a couple hundred dollars UNDER what had been quoted...so they have a sense humor, to boot!
The only thing they didn't do that I'm sort of used to places doing when they do an oil change was vacuum out my car, but at $22 and some change - a timely but thorough job - a totally pleasant experience - and where NO attempt was made to talk me into additional things not necessary - I'm NOT really complaining. I can vac my own car! lol
There folks do about every kind of work on cars/trucks/vans imaginable. The only things they don't really do is much in the way of body work or upholstery.
I only went in for something very basic, but after having the experience I had and getting to see their employees interact with customers whose cars had bigger problems, I wouldn't hesitate bringing my car here again...be it for the maintenance they suggested that does need to be done at some point or for something far more major.
Three Cheers for Sun Devil Auto!!!
P.S. I think if you mention my name they'll give you a bit of a discount. Tell them you read Dahlia's review! Can't hurt!
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