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  • This is a beautiful resort is full of exceptional attention to even the smallest of details. The rooms and Prado restaurant have beautiful Tuscan decor and the ROQ and other areas of the resort have a Southwest / Mexican feel. It is very well done. The staff is outstanding, yet inobtrusive. The rooms are beautiful - combining old and new. They have gorgeous bathrooms and nice patios / balconies. The bed is so wonderful that it is hard to get out of it. My one and only complaint is the mandatory resort fee which supposedly includes parking, complimentary wireless internet and access to the Joya spa. We were led to believe that this fee was optional and you could decline it but that was not the case. We were there one day, did not use the internet, parking or spa. Also, we ate two meals in Prado, whereas many other guests brought pizza and subs, along with beer and wine, to their rooms and others went to other restaurants in the area. I feel if you eat in the restaurants and drink in the resort's bars the resort fee should be waived or be included in the daily rate since supposedly all guests have to pay it. We are frequent Intercontinental Hotel guests in different cities and have never experienced this add-on fee. I personally found it insulting and will take this into consideration in the future and stay at a resort that does not have such a fee.
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