Food is great Chicago fast food. Service is a mess! The food is so good that I keep banging my head against the wall! They have gotten exactly ZERO orders correct in 6 attempts! The manager wants to please us and it must be working we keep trying! We have gotten lasagna free, a dinner free and a salad free all due to massive errors and excessive wait times. Again the food they advertise is exactly what you get and tastes perfect. You likely will not get what you order or it can be a 20 minute wait in drive thru. They also lost a call in order, never "got" order via yelp, didn't get an internet order via their web site, and forgot half my order. So the lesson... eat inside so you can give them back the wrong food and get the correct food. Don't leave the drive thru window until you see everything you requested. It may be someone else's meatball sub! If you like my reviews follow me! Thanks