| rev:text
| - Update: Automotive Specialty thoughtfully reached out to me and addressed my concerns. I was also informed that the service adviser no longer works for the company. It's fair to say that the majority of my complaint is as a direct result of one employee, and not the entire company - so I have changed my rating from 1 to 3 stars - and I may tweak my review to reflect this in the near future.
Disclaimer: I originally wrote this review a year ago, but at the time I decided it was best to keep it to myself. What changed? Last week, our radiator began to leak (on our second vehicle). I did the research, and I replaced it myself. I'm in IT, and it's safe to say Im not mechanically inclined. When it was all said and done the total cost was $140 (thanks autopartswarehouse.com) and it took me only four hours (as a novice). After this experience, I have a better grasp on just how much I'd been taken for a ride.
The positives:
Our car broke down, stranding my wife and infant son. I asked around at work, and someone recommended Auto Specialties. Within an hour, they had towed the vehicle to the shop and shuttled my family home at no additional cost. Diane was kind and friendly. She helped by setting us up with a loaner car, again at no additional cost. The lobby was accommodating to waiting customers (coffee, cookies, tv, and even stuff for kids to do). Very clean and professional environment.
And the negatives:
- I paid $830 for a new Radiator and Fan Shroud/Motor. $830. Tell me that's the industry standard I'll point you back to the section where I did this myself for $140 (without the fan)
- The service adviser was dishonest with me, accused me of lying, and ignored my needs all within a 24 hour period. Why would you EVER question a customer's integrity? Out loud? To their face? Under almost any circumstance, that's bad business.
- These guys give you premium parts with a life-time warranty, whether you want it or not. Why is that a bad thing? It's outrageously overpriced (Note: In a response to another Yelp review, they mention they have a "cost effective" option. They must train their staff to hide this option from customers because I literally ASKED for it and did not get it.)
I can't overstate how unprofessional the service adviser was. He gave me so much fluff over the phone about what I was "saving", and then flipped the script once I did some research. He had the arrogance to question whether or not I had really gotten a cheaper quote elsewhere. By the way, I had - and it would have been hundreds less. It's too bad I was already at Auto Specialties mercy - and they knew it.
I'm sure these types of reviews are met with skepticism, as it's my word vs the Service Adviser's. I assure you, I have nothing to gain from embellishing my experience. I could have simply told you about the repair costs and been justified with a 2-star rating. However, I strongly suggest you take your vehicles elsewhere - unless money is not a concern for you.
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