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| - I've been dying to try Guu for ages now, based on the hype and fun reviews this place gets.
The food was decent ( I enjoyed the seared tuna, the beef carpaccio and the yaki udon best) and the prices are reasonable (about $25 per head-not including alcohol-to fill your boots) but the service we received was embarrassing.
Sitting for ages with empty water glasses, we were planning on thirstily ordering some mojitos, but no one came to check on us.
Eventually we ordered two portions of dessert, "green tea steamed buns with vanilla ice cream". When they arrived they were nothing more than green, dry crumbly muffins with ice cream on top, not what we anticipated. We wanted to order something else, but no one came for 30 minutes. Our ice cream was a puddle at this point, and no one was touching it. Eventually, a new server arrived to whisk away our untouched, soggy desserts. We inquired about our server, and we were informed that he had gone to "clean the bathroom". Bad form.
Apparently Guu has a policy that once you have a bite of something, they can not take it off of your bill, even if you did not enjoy it. I've never heard of anything like this in all my years of working in restaurants. We wrestled with this for an astounding 20 minutes or so, while the waiters went back and forth three (!) times to the managers, insisting that we must still pay for them. Finally, they got permission to take the two $4 dollar desserts off of the bill. After this, it took another 15 minutes to receive our final bill.
We were not being cheap by refusing to pay the $8, but would have liked to maybe order something else in its place given the opportunity. The fact that getting an item taken off the bill is such a laborious chore speaks more to the cheapness of the restaurant than the customer.
Will unlikely return.
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