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| - First of all, if you're considering in renting an apartment/house, you should only lease with property managements. You don't want to be bought in by those, "1, 2, 3 bedrooms available" and "Pets are welcome!" signs! They will charge you so much fees from the moment you entered until you have been long gone. I highly doubt you will get your security deposit. I know this because all my life my parents have never bought a house, and they just like to rent. I'm pretty experienced when it comes to judging rental properties.
If you're reading this because you're considering this company to manage your home...do it!! They make their tenants very happy.
I rented with SPM for two years, and I'm very sad to have left. I wish I could have stayed, but I had to move to a very specific location under short period of time.
1. If you're choosing this company to manage your home, you won't be disappointed. Bruce is very competent in knowing what's a part of or what's not in the home. When he showed me around, he knew which garage is ours, which mailbox is ours, which carport was ours, and where to find extra parking around our apartments. It was my first time on my own, and he did not take advantage of me. Having this new experience with my landlords, I really appreciate how knowledgeable Bruce was in showing as around.
2. The ONLINE PAYMENTS!!! I cannot tell you how much I miss that perk! My new landlord said they are "working" on having that feature available. I'll believe it when it happens. Anyways. From day one, online payments were available. It is very convenient. If there are any problems with the site, just email them and they are very lenient and understanding about system errors (this has only occurred once). They also email us whenever our payments are received. Now I have to drive across town every month to pay for my rent when I forget it's the end of the month or call them to make sure they received my check. So please don't take online payments for granted.
3. The handy man! I can't say I'm a huge fan of their handy man, but he is a very nice guy too! I loved how SPM did not charge us anything every time something is broken or the handy man is scheduled to come. We had one problem during our stay, and they were very accommodating. The shower was loose, and they had to tear some walls to fix it too. With my new apartment, they said every time there's a problem (such as AC, garage, heater, appliances, or pretty much anything inside the house) I have to pay the first $100 of the repair cost! This was news to me! They only told me after I already put a deposit. I had never experienced this kind of fee with SPM and Bruce. They always took care of repairs...I never paid out of pocket.
4. I can't emphasize how organized they are here. They logged everything that was already a problem with the apartment (minor stuff like stained carpet and linoleum). So when we were ready to leave the apartment, they had the same log, and we were able to get our entire security deposit back! I hate to compare, but I had to take pictures on my own of my new apartment because they are not doing the same thing here. My broker literally walked in the house, and looked around. He didn't take pictures or logged anything! I didn't want to get blamed for all the current blemishes on the walls so I had to take my own pictures and logged them myself. Once again, don't take things like this for granted because security deposits are expensive!
5. Another great thing about SPM and Bruce is they let you chose how you want to clean your apartment. I'm very neat and organize when it comes to my apartment, so I'm very good at maintaining my place. He didn't charge me a non-refundable cleaning deposit (usually $250). Instead, he only asked that I show him a receipt from a cleaning carpet company. Before I left, I cleaned up the entire house myself. It took me about two hours (since it's always been clean). Then I hired someone to clean the carpet, and I paid about $79. That's a big saving!
6. A week after I left, I noticed I forgot some cooking utensils inside one of kitchen drawers! I called Jessica (Bruce's awesome assistant), and she scheduled a day for me to meet up with Bruce at my old apartment so that I may retrieve my utensils! I'm so thankful for the time and gas he put for meeting us up there. He didn't have to do it, but he did it for us.
Once my current lease ends, I will definitely check on SPM if they have any units available for me to rent. I give them my best recommendations. As long as you're polite and cooperative (like how a civilized person should be), I'm sure Bruce will show you some empathy and work with you. If it's your first time renting on your own, find one who'll answer any questions and provide clear instructions like Bruce did. Best of luck in finding a new place! Be real picky!
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