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http://www.openvoc.eu/poi#funnyReviews
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  • We came here looking to find a new mattress. We found one on sale that was pretty comfortable at the time. We ordered it for pick up. When we received it and got it set up in the bedroom, I noticed that it sunk on my side. I know nothing about quality furniture but I do know that a new mattress shouldn't sink the first night you sleep in it, (and no, the sinking has nothing to do with my body weight). We called a mattress tech to check it out and they were pretty quick to come out. He confirmed that the mattress was a bum mattress and that we can take it back. Now, this review wasn't due to the nature of the faulty mattress we originally purchased. I understand that mistakes happen and defective products are sent sometimes. It was how Steinhafels handled it next, was what I really found to be unprofessional and poor customer service. When we notified them about the faulty mattress, they said we could return it for an equal price mattress; this sounded fair. We found something a little higher and we had paid the difference, which is also fair. Where things got dicey was how they handled the shipping. They first told us that they would pick up the defective mattress for free and then they recanted their offer to do so. So we decided to drop off the mattress and we were also told that we would get free shipping to our place due to the faulty mattress situation and again they retracted what they said. There was too much back and forth and Steinhafels should have stepped up and should've stuck to what they originally offered. It was such a hassle receiving a defective mattress and they made it worse by having terrible customer service. Avoid this place at all cost.
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