Taylor is outstanding and a great asset to OTM. I called this morning looking for lil' kid sized BJJ belts, she knew the sizes off the top of her head, and she was very friendly.
We popped in this afternoon top pick up white belts for our 1 and 3 year old. Taylor was working and in person she was very welcoming, knowledgeable and took the time to answer all of our questions that we had pertaining to different gi manufacturers and sizing.
She also took the time to explain their rewards program, how it works and the fact that they can send my receipt via email rather than a paper one, which I appreciate.
We ended up getting white belts for our little guys and were very happy with our experience. Taylor should be commended for her positive attitude, friendly demeanor and for having a sound knowledge of the products OTM sells.
My only small complaint would be that they don't carry tall sizes in their gis in the store. Outside of that I'd definitely recommend checking them out.